SUPPORT plan
Fixed-price monthly support
Remote troubleshooting and onsite assistance.
Standard business hours support. 9am - 5pm, Mon-Fri.
Our response target timeline is within 2 hours of request being made.
After Business Hours Scheduled Maintenance.
Predictable monthly expenses for efficient IT budgeting.
dedicated site manager
Personalized technical design, quoting, advice and support escalations.
Dedicated access to Site Manager for higher-level escalations.
Quarterly management meetings.
dedicated Management platform
NebulaTeam staff quick access for seemless support.
Endpoint services, continuous monitoring, patching.
Alerting of anti-virus, anit-malware, disk,cpu, memory issues.
Hardware warranty tracking.
technical sales and advice
Procurement of hardware/software
Third party management of Internet links, Phone system and more.
Access to nebulateam's partner network.
General consultation included.
PROJECT MANAGEMENT
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