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enjoy the flat-monthly price
Embark on a journey of streamlined IT solutions, all neatly bundled into one affordable monthly package. Our comprehensive offer has three core parts: Support, Management, and Security.Support services come standard for all customers.We customize the Management and Security services so they are tailored precisely to your business needs. This ensures you pay solely for the features essential to your business requirements.
support
Standard Helpdesk Support Hours are 9-5pm
Response to ticket submission within 2 hours of the request
After Business Hours for pre-agreed scheduled IT Work
A Technical site manager for support escalation, quoting and advice
Quarterly management meetings for proactive support
Direct Support is available in cases of site outage or emergency assistance
Limited Support for Mobile, tablet, automation platforms, non-Microsoft O/S
Includes 4 hours of Recovery time from critical failure or cyber incidents
management
O/S and Third-party software patching, checking to validate successProactive Monitoring and Alerts for hardware or cyber security related eventsDaily Backup Management, result monitoring, remediation, monthly restore testingMicrosoft 365 platform, Email, OneDrive, Defender, SharePoint, Azure, etc All Onsite Infrastructure management, server, workstation, laptop, firewall, etcOptimized Desktop Experience – customized desktop experience for your staffIntegrated Teams Phone System - Integrated phones, headsets, or meeting rooms
security
We begin with an audit of your IT infrastructure, followed by an interview to understand your business needs.
Combined with our knowledge of modern security standards and compliance requirements, this allows the Nebula Team
to construct a listing of security services your business will need. When you are onboarded to Nebula Team, we will
implement the new security baseline and maintenance of these services are included into your flat-monthly price.
It may involve minor reconfiguration of your existing systems or new service provision at a one-time cost.
As time goes on, we commit to stay on top of security for your business. Compliance standards or business needs continue to change all the time.
Our quarterly meetings will bring to light new security options for these problems.
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Empower your businesses through technical consulting
Quarterly meetings are a great time to discover your business pain points.With our regular monitoring and interaction with your systems we often propose solutions to ensure efficiency and security.At Nebula Team, we know creative technical solutions can only come from collaboration and discovery.Streamlining processes and optimizing workflows for enhanced productivity.Providing expert advice and guidance on the latest technological trends and best practices.Tailoring scalable and cost-effective solutions to meet your specific business objectives.
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PROJECTS DELIVERED ON TIME
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we take cyber security seriously
Stop cyber attacks before they even begin with our proactive approach to industry standards and cybersecurity.
Nebula Team's security design targets all modern attack types and aligns with the australian government "Essential Eight" security strategy.
By leveraging our "Security Roadmap", your business can bolster its defenses through various means, including: