Legal

Privacy Policy

Effective 3 October 2026

1. About this policy

This policy explains how Nebula Team Pty Ltd ("Nebula Team", "we", "us") handles personal information through our services and websites, including our client portal. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

We may collect:

• contact details you give us, such as your name, email address, phone number and company
• sign-in details for our client portal, and information you submit through it
• information needed to provide our services to clients, such as staff contact details, account and device information, and security training results
• technical information when you visit our websites, such as your IP address, browser type and the pages you visit

We collect this information directly from you, from our clients, or automatically through our websites. See our Cookie Policy for more about our websites.

If you install our remote support software, our technicians can access your device during a support session in order to assist you.

3. How we use your information

• Delivering our services: to supply, run and support our IT and managed services.
• Communicating with you: to reply to your enquiries and keep you informed about our services.
• Improving: to make our websites and services better, using feedback and website analytics.
• Compliance: to meet our legal and regulatory obligations, including cybersecurity and privacy requirements.
• Marketing: to send you news, offers and updates about our services, only where you have agreed.

4. Sharing and disclosure

We never sell or rent your personal information. We may share it only in these situations:

• Service providers: with third parties that help us deliver our services, such as cloud hosting and payment providers.
• Legal requirements: where we need to meet a legal obligation or respond to a lawful request from a government authority.
• Business changes: if all or part of our business is merged, acquired or sold.

Some of our service providers may store or process information outside Australia, including in the United States.

5. Cookies and tracking technologies

Our websites use cookies and similar technologies to improve your experience and to understand how visitors interact with them. You can control cookies through your browser settings. See our Cookie Policy for more information.

6. Storage and security

We take reasonable steps to protect the personal information we hold, including:

• encrypting sensitive information
• restricting access to personal information to people who need it

We keep personal information only for as long as we need it or as required by law.

7. Access and correction

You can ask to access or correct the personal information we hold about you by contacting us.

8. Changes to this policy

We may update this policy from time to time. The revised policy will be effective immediately upon posting on our website, and the most current version will always be on this page.

Contact us